Abandonment - Why Visitors Don?t Turn Into Customers
Every good Internet business understands the value of conversions versus hits received. Far too often, businesses become fixated on the hits they are receiving instead of monitoring their hit to sale conversion rate. This misguided focus is the road to ruin because it fails to take in the issue of abandonment.
"Abandonment" is one of those terms that has a unique meaning when applied to the Internet. The term refers to reasons why a user abandons a site before taking the action the site owner desires, typically purchasing a product or making an inquiry.
There are a number of beautiful sites on the Internet with unique innovations. Unfortunately, these sites rarely turn a profit or unnecessarily limit their profit potential. Site owners must focus on only one thing when building a site ? converting visitors to customers. To avoid abandonment issues, you should focus on the following:
1. The site should always load as quickly as possible to accommodate visitors that are using 56k dialup modems.
2. The site should be designed for ease of use, not "what looks good."
3. All advertisements must click through directly to the items that are being searched, not the home page of the site.
4. Site pages should be kept short to improve load times.
5. Information that is not germane to the product or service should be removed.
6. Flash, music and other "atmosphere elements" of the site should be removed or optional to speed up load times.
7. Signing up for the site newsletter must be incredibly easy.
8. Customers should be required to fill out the minimum of information to make a purchase.
9. Newsletters should be issued in HTML and text since some email systems do not accept HTML.
10. All images should be compressed for quick loading.
11. All links and emails must also include AOL friendly equivalents.
12. All emails must have automatic text wraps at 60 spaces so that the recipient does not receive a disjointed mess of code in their email box.
13. Email communications from the public must be responded to within 24 hours.
14. Communications made after business hours must be responded to first thing in the morning.
15. The site should offer accumulating bonus points for purchases that eventually lead to a "free gift"
16. When an order is shipped, an email should be sent to the customer telling them as much.
The list is fairly endless, but you should always view site designs and advertising from the perspective of the customer. The universal question for each project is, "How could we make this easier for customers?" By emphasizing this approach, you will bypass many of the problems you see on the net and avoid wasting your advertising dollars.
Halstatt Pires is an Internet marketing consultant with http://www.marketingtitan.com - an Internet marketing firm in San Diego.
The Birth of a Professional Web Site
The Internet has opened a whole New World of opportunity for all of us. With the vast amount of information available at your fingertips, it has never been easier to communicate your message to the world.
The Dos and Donts of Launching a Small Business Website
Launching a new small business website is often a long and painstaking process. And for most small businesses, the endeavor rarely ends in success. The terrain is mapped with freelancers, firms, and consultants that don't offer the same services and most certainly don't charge the same prices. Projects are often riddled with unclear expectations, missed deadlines, and ridiculous hourly rates. What's worse is that many developers have the audacity to ask for even more money halfway through the project. Even after all of the hard work is complete, most companies don't even see a return on investment.
Selecting a Web Content Management Product
So you want to take a look at a real Web Content Management (WCM) product. How do you go about evaluating all the different products and vendors? What should you be looking for in a WCM package? Is it better to build your own, buy or use Open Source?
Create Huge Income From Your Web Site - 10 Easy Ways
The cost of setting up a web site is dirt cheap nowadays. You can register a domain for less than $2.00 as I write this (for .info domains). Hosting is also very cheap, and getting cheaper all the time.
Improve Web Sales Figures Forever And Ever Amen!
"How do I improve web site sales figures?" The CEO roared at the web developer. The web developer looked at his boss a little confused and mumbled something about it not being his core competence with him being a programmer and all. So next the CEO went to his marketing department and bellowed "How do I improve our web site sales conversion rates?" A few mouths opened as if to speak but nothing came out until finally exasperated the CEO tearing at his hair in frustration turned to a guy painting the wall and said, "Can you answer this question? How do I increase my web site sales figures?"
How Web Templates Are Helping Online Businesses to MultiplyTheir Income
Web templates by nature are created to aid and ease the strenuous process of a typical web development phase. Idea collection, analysis, research, design are just a small part of a bigger picture. It is no doubt with the availability of web templates, we can almost eliminate the need of research and initial analysis, although not entirely.
How Improving Your Sites Usability Can Increase Your Buyers by 40% and Boost Each Order By 10%!
With all of the factors involved in designing and building a web site, one of the most influential questions is often overlooked:
Top 7 Tips for Building an Antique Car Website
Like wine cars get more attractive to collectors as years pass by. The fact is there are only a finite number of cars made in the world in any model and make. As years pass by only a few of these manage to stay out of the graveyard. These are usually maintained by antique car enthusiasts. Then there is the collector who collects them for their value and sometimes as an investment. After the advent of Internet a lot of self made millionaires and billionaires are out there. These folk consider owning the antiques as prestigious. The current day business folks clearly understand the opportunity that is lying before them. This article provides 7 tips for launching a great antique car website.
The 2 Most Common Web Site Mistakes
When we review the sites of potential clients, there are 2 mistakes we see over and over. If you are having problems with your site, make sure these 2 problems aren't killing you.
Build a Strong Foundation for Creating Your First Online Identity ? Notes for Beginners
If you are looking for creating your online presence you should follow some of the basic requirements so that your new website will have a strong foundation. Today internet is a growing media which can provide you maximum results, which no other media can do for you. If you think on right direction and take your action step by step, it is almost certain that your site will have a strong online presence and reach to the maximum of you potential clients.
I Did It: Six Months to a Successful Website
For years now I've been looking to start my own business, but my highest priority has always been to spend less time working, and more time with my family, while still giving them everything they need (and most of what they want). It's a common dream, right? No boss to answer to, less stress, more vacation, more quality family time... I wanted to get away from the 9 to 5 and the traffic. (I bet you do, too.)
How Your Own Website Helps Your Small Business Grow
What do you mean, you don't have a website for your small business? Now that the Internet age is well and truly upon us, small business owners who haven't yet realised what a well-designed website could do for their business are getting harder and harder to find. If you're one of them, though, read on to find out how starting your own website could help your small business grow.
35% Revenue Increase? from Your Website!
2 Golden Rules for an Engaging Website
Why Your Business Needs a Website
Even with the steady growth of the World Wide Web, many businesses do not have an online presence and some think that they do not need to have a presence at all.
How to Promote Your Law Firm Website On the Internet for Maximum Profit
Making maximum profit from your law firm website is important, but as a lawyer you might not have any clue about search engine optimization and Internet marketing for your legal site. However, it is not so difficult to poise your website to be successful online even if you are not experienced with Internet marketing and driving website traffic. All you have to do is review the following tips and include them in your website marketing plan. Before you know it you will notice that your website counter is recording more hits per day and telling you that your directories, keywords, and links are working.
How to Create Sizzling Sales online
"Don't Sell the Steak, Sell the Sizzle."
Art, Artists and the Web: Part 4--What to Do After a Website is Designed
What to do if you are an artist after you finish your website.
How to Listen on the Web
When building a relationship, listening is more important than talking.
Planning Your Website for Success
Most people know they need a website in order to publicise and promote their business but very few people know what they want in their website. Fewer still are those who can actually sit down and plan their websites well.
7 Ways to Gain a Professional Online Reputation
A professional online reputation is essential to the flourishing of any business big or small. Many business owners spend countless hours on the core operations of their business forgetting the importance their website has. Having an up-to-date website with a professional appearance and easy navigation can make or break a lot of potential business deals. Below are 7 ways you can gain a professional online reputation.