Webmaster Papers

Web webhostingpapers.com


Selling Multiple Products? Avoid These Top Blunders

When your web site sells more than a dozen items, you may face a fierce challenge of helping shoppers find what they are looking for. You'll need to classify products into categories, but these will serve as obstacles and even deal killers if those categories do not match those in the heads of shoppers.

I've seen again and again web sites using classifications that aren't known or understood by a portion of their customers. For instance, I once wanted to buy T-shirts and went to the site of a famous catalog company, where I found a category called "shirts." So far, so good. But then I had to choose between a category called "woven" or another called "knitted." There I got stumped. Are T-shirts woven or knitted? I was not sure.

Another time I was searching for a Toyota car part, ready to buy it, but I could not find it on the Toyota parts web site unless I knew whether it was part of the drive train, an accessory, the exhaust system or something else. I hadn't a clue. In both these cases, the site wrongly assumed that shoppers understood their jargon, and set that up as a barrier to an online purchase.

Let's suppose that you solve the jargon problem and someone finds what they are looking for. The next hurdle for shoppers concerns whether or not people can find answers to all the questions about availability, shipping charges, warranties and return policies that they could easily ask if shopping by phone or in person. In the last year, I would say that only 50% of the time when I'm shopping online I've had all of my pre-purchase questions answered by the web site. Among the multi-product sites I've toured as a reviewer, I don't remember a single one that answered enough questions for shoppers.

Before your site launches, you can think up all the questions people might ask by imagining different kinds of shoppers - people from other countries, corporate buyers, gift givers, etc. - and what they'd need to know. Once your site's been up for a while, collect the questions that come in by email and phone. Gather the questions and answers in a Frequently Asked Questions page and make the FAQ accessible from every page of your site.

Especially do not make people put items into their shopping cart and begin checking out in order to find out the shipping charges and refund policies! Another epidemic blunder is not revealing the address of the company behind the shopping site. Not only is this necessary to set at ease the mind of any shopper worried about recourse against no-show orders or faulty merchandise, it's important for some people to know where items are being shipped from.

Ditto for your privacy policy. Are you going to be renting out your list of customer addresses and bombarding everyone who's bought from you with frequent emails?

Online order forms range from easy to use and complete to baffling and aggravating. Submit yours to what I call "the grandmother test" - ask people who've never seen your site before to place an order and talk through the process out loud. Button your lips and listen. Note where they get stuck and fix your ordering procedures accordingly.

Finally, do you have testimonials attesting to the quality and value of what you sell and the pleasures of doing business with you? That's the cherry on the sundae of a well-designed site from a company shoppers recommend and return to for more purchases!

Marcia Yudkin is the author of Web Site Marketing Makeover and 10 other books. A four-time Webby Awards judge and internationally famous marketing consultant, she critiques web sites and performs web site makeovers for clients. Learn more about her detailed critique sessions on five different kinds of web sites (including multi-product sites) at http://www.yudkin.com/websitequiz.htm .


5 Instant Tips for More Online Sales
Even after you've managed to bring traffic to your site you may be losing sales because of problems with your site's usability. What's "usability"?
Website Design - Choosing Your Colors Wisely
Colors convey emotions and emotions heavily influence the decision-making process. Your choice of colors for your website should mirror the message and feeling you to hope to communicate to the viewer. Let's take a look at some colors and what they mean to you and your website. Blue - the color of stability
Why Not To Use Web Design Templates For Your Website
In today's age of fast food and high-speed Internet, a business may be tempted to take the "more convenient" route in launching a website ? buying a template and customising it.
How To Design Your Web Site With CSS
Cascading Style Sheets (CSS) allows you to create fast loading pages, increase your search engine rankings, and modify your whole site with one style sheet. So why don't more people use them? This is because they got so used to html design and are afraid or too lazy to upgrade their skills. Some will also use ready made templates that contain flashy graphics, bloated code and sometimes even contains hidden code embedded in the page.
Web Page Building for Beginners 4
Page ranking by search engines such as Google are not only overrated but unusually explained by "experts" in the SEO field. SEO stands for search engine optimization and is needed to get your website placed at the top of a web search. I have no truck with someone wanting to get their pages placed in the number one or two spot from a search, but page ranking has nothing to do with that whatsoever and I can assure the reader that I can prove this to anyone with a computer. In fact, if you will just do a search for "writing critic" you will find www.homewriters.com near the top and since I own that site, I can explain to everyone how it got there and why. But at one time, I had four out of the top five spots on Google for this very same search. And by the way, my pages had no rank at all when they were first placed in the top positions by Google and Yahoo!
My Top Ten List Of Extremely Annoying Web Page Design Elements!
Easy navigation and usability are one of the most important aspects of creating a "user friendly" website. However, there are still a "plethora" of web-sites out there that are, to be politically correct, "functionally challenged." Does your website keep people captivated, or does it send them fleeing as soon as they get to the first page? Do you offend your visitors by employing these ten web design faux pau's?
Eight Website Pitfalls, and How to Avoid Them
Clutter: Too much noise, too much text, and too little white space mean that customers ignore the content. Customers often scan pages quickly, only reading titles or input prompts until they reach the content they want. Be concise, break text up with headings, not too many fonts and consider the reading level of your audience.
6 Reasons Why Using Flash is a BIG Mistake
Most web designers and web design companies will try to convince you that if you want your business to have the best site possible that you MUST have a flash site. Flash, for those of you who are newbies, is a software program that can create really cool special effects and animations. You can either have flash elements embedded in your website or you can have your entire website done in flash.
Some Useful Common Site Ideas
In my web surfing adventures, I've found a few site elements which make surfing easier and more enjoyable. There are no concrete, hard- and-fast rules to follow - these are just observations of some things which I virtually always look for in a site.
How to Get Your Visitors to Create Content for Your Website
An ongoing challenge for webmasters today is to provide fresh content that gives visitors a reason to return to their site. Unless you have a full-time staff dedicated to creating regular content, the time involved can be crippling.
Designing Your Web Site For ALL Browsers
Let's face it. Building a web site that browses consistently on multiple platforms and multiple browsers is not always as easy as we would like.
Creating Your First Website? Your Options
Creating your own website is great fun! But how is it done? Well, there are five main options, read this carefully and choose which one you think is best for you!
Top Ten Fonts for Website Design
The top ten fonts for website design might change in order, but for the most part the fonts that make up this list stay the same due to their popularity. In general, the top ten list includes Arial, Frutiger, Futura, Gills Sans, Helvetica, Lucida, Optima, Palatino, Agfa Rotis, and Univers.
Build A Successful Website For Dummies

Cheap Website Design In Birmingham
Due to the large number of people offering website design services in Birmingham, there is always a bargain to be found.
Re-Use The Links You Have When Revising Your Site!
Many times I've seen a web site undergo a revision and everything is brand new, even brand new links!
What I Look For In a Website
As my occupation is that of a proofreader, one of the first things I look for in a website is quality copy; to me it's important that the textual content is clear and concise with correct spelling and proper punctuation. Many websites I have looked at have sadly failed to follow this basic rule and the build emphasis has been centred on flashy eye-catching graphics, quite often at the expense of the copy.
Website Design: Redecorate Your Web Site To Increase Sales
Getting traffic to your website is not the only factor that affects your sales.
20 Tips to Creating a Profitable Website
As an online Entrepreneur you require a successful website.
What Does Your Website Say About Your Business?
QUESTION: My business is very small, just me and two employees, and our product really can't be sold online. Do I really need a website? -- Robin C.